Restaurants

Restaurant Owner FAQ: Free Napkin Dispensers

Restaurant owner FAQ for the free napkin dispenser program: what it costs (nothing), what the catch is, who approves the ads, who refills, and what happens if you close for a remodel or want out.

Every question we've been asked by an owner

Are the napkin dispensers really free?

Yes. Restaurants get tabletop dispensers and a starter supply of napkins at no cost and with no contract. After the starter supply, your staff refill with standard interfold dispenser napkins from your usual supplier, the same way you buy napkins today.

What's the catch?

The front window of each dispenser holds a small ad card from a local non-food business. Those advertisers pay us, and that's how the dispensers stay free for you. You approve every advertiser before a card goes on your tables.

Who approves the ads in my restaurant?

You do, or whoever you name, like a manager or the property operator. We show you the advertiser and the card proof first. Nothing goes in a dispenser at your location without a yes from you.

Can I have an ad removed?

Yes, any ad, any time, for any reason. Call or text (818) 383-6869. If you want it gone right away, slide the card out and keep it behind the counter, and we collect it on the next route visit.

Will the ads compete with my food?

No. We never place ads for restaurants, food businesses, delivery apps, or beverage brands. We also never place political, adult, alcohol, tobacco, or cannabis ads. The cards come from local services like dentists, auto shops, tutors, and realtors.

Who refills the napkins?

Your staff, the same way they refill any napkin holder now. It takes a couple of minutes during side work. We handle the ad cards, the window cleaning on route visits, and replacing anything damaged.

Which napkins fit the dispensers?

Standard interfold dispenser napkins, the kind sold for Xpressnap-style tabletop dispensers, folded to about 6.5 by 4.25 inches. We bring a starter supply and give you the exact refill so your supplier can match it.

What if I close, move, or remodel?

Tell us. There's no contract, so if you close or decide to stop, we pick up the dispensers. If you're remodeling, we can pull them and bring them back when you reopen, or adjust the count for the new layout.

How many dispensers will I get?

As many as your layout needs, usually one per table plus spots like the counter, register, or condiment station. We count the spots with you during a walk-through before installing anything.

Can I use the dispensers on my patio?

Yes. The housing is covered, so napkins stay put in the wind instead of blowing across the patio. If your patio stays out overnight, bring the dispensers in at close. Sun can fade cards over time, and we replace faded ones on route visits.

How do we clean them?

Wipe the housing and window with a damp cloth and mild cleaner when you wipe the table. Skip abrasive pads, which can scratch the clear window. We also clean every window on our route visits.

How soon after I sign up do the dispensers arrive?

We reply within one business day, then set up a short walk-through to count spots and confirm the dispenser model. Installation follows once the dispensers and your starter napkins are ready, on a day and time that stays clear of your rush.

Can I have dispensers on the counter only?

Yes. Some restaurants want dispensers only at the register, pickup counter, or condiment station and nothing on the tables. You pick the spots. We work with whatever layout suits your service.

What if a customer asks about an ad?

Point them to the card. Every card has the advertiser's phone number, website, or QR code. You're not responsible for the advertiser's business, and anyone with questions about the program can call us at (818) 383-6869.

Can the dispensers show my own specials?

They can. If you'd like, one window slot at your location can carry a card for your own specials or events instead of a sponsor. That slot is then held for you and not offered to advertisers. Ask us at the walk-through and we'll go over the details.

Do you serve food trucks?

Not yet. For now we work only with brick-and-mortar restaurants, cafes, bars, and dining rooms in Los Angeles County, where dispensers stay on fixed tables and we can make regular route visits.

Do I have to sign a contract?

No. There's no contract for restaurants. You can ask us to remove an ad, change the number of dispensers, or pick everything up whenever you want.

Who checks on the dispensers?

We do, on regular route visits. Each visit we check every card, wipe the windows, swap any damaged or outdated cards, and take a photo for the advertiser. Visits are short and scheduled outside your busy hours.

For restaurant owners

Free napkin dispensers for your restaurant

Dispensers and a starter supply of napkins at no cost. You approve every advertiser. No contract.

CallCheck availability